GTxcel has a team of ad serving professionals. Contact our DFP ad support team through the same help desk you use for CMS questions.
- General Questions – 1 business day
- Escalation – Initial response within 1 business day though resolution time will vary depending on the nature of the problem and level of development needed for the resolution
Estimated Production Turnaround Times
- Standard Ad Campaign Requests* – 2 business days
- Rush Ad Campaign Requests* - 1 business day
Please note the actual turnaround time may be shorter or longer than estimated.
GTxcel ad serving contracts are sold in Premiums or Ad Assist service packages. Ad Assist clients create and manage their own campaigns and reporting. Premium clients submit their campaign requests to GTxcel and GTxcel creates the campaigns.
- Premium Ad Serving Clients*: Client requests campaigns through the ad order submission form Make sure you create/use login before proceeding. For support, please email: firstname.lastname@example.org.
- Ad Assist Ad Serving Clients*: Clients create and maintain ad serving campaigns using the DFP ad server. If you need an account or training please email email@example.com.
*Please refer to your contract for rates and service level.